Open Source CRM software

The CRM market has been shaked in the past years by the implementation issues with big boys like Siebel or SAP CRM or by the rocket growth of the SaaS CRM solution Salesforce.com. The open source world is now fully part of the game with the gorilla SugarCRM, his cousin vTiger or the rising OpenCRX. Targeted today for SMB CRM needs, these players are clearing heading to the Fortune 2000 market for CRM software.

Leading Open Source CRM software

Sugar Open Source

Sugar Open Source is an enterprise class open source CRM application for managing mission-critical interactions related to sales, marketing, services and support.

OpenCRX

openCRX is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries# Groupware

Anteil CRM

Anteil offers open source CRM software solutions designed to help you better identify, attract, retain, service and support customers--ultimately increasing your competitive position and profitability. Employing full Web architecture, this open-source solution is available at no cost and is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution.

xTuple PostBooks Edition

PostBooks is a full-featured, fully-integrated accounting, ERP, and CRM system, based on the award winning OpenMFG ERP Suite.

Built with the open source PostgreSQL database, and the open source Qt framework for C++, it provides the ultimate in power and flexibility for a range of businesses and industries. It includes the following modules:

* Accounting (general ledger, accounts receivable and payable, bank reconciliation, financial reporting)
* Sales (quotes, order entry, sales reporting, shipping)

Other Open Source CRM solutions

ERP5

ERP5 is a full featured high end Open Source ERP solution. It is used for mission critial ERP/CRM/MRP/SCM/PDM applications by industrial organisations and government agencies.

Compiere

Compiere is the #1 Open Source ERP software application with fully integrated CRM software solutions. Compiere is a fully integrated business solution for small-to-medium enterprises worldwide. Compiere is based on business process rather then departmental boundaries.

Value

Value is a complete open source middleware / server side accounting system/ERP/CRM geared for users ranging from soho to large corporations. Powerful features include backoffice complete accounting (multilingual, multicurrency), complete purchase-receiving-tagging-sales and manufacturing (wip - jobs sublet) with thin web and Palm client.

Customer Touch CRM

Customer Touch CRM, is a CRM application for small/medium firms. The application is easy to use and install.

Ohioedge CRM

Ohioedge CRM Server is an online CRM application designed for $2-500M organizations requiring centralized, multi-functional, enterprise-wide coordination of sales generation (contact management) & fulfillment (business process/workflow management) activities.

Sellwin

SellWin is built upon a multi-tier component architecture using the latest Java technology. Since SellWin is open source, you can custom tailor every aspect of the application to suit your unique sales process.

SellWin comes completely functional with contact management, activity scheduling, data synchronization, administration dialogs, quote generation, quote-to-order conversion, and many other features.

SellWin includes two user interfaces currently: a J2ME Wireless User interface that enables users to retrieve data via their phone or other J2ME capable device and a full-featured Swing client.

OmniPortal

OmniPortal was built on the idea of having a web-portal-kernel, that could handle security, themeing, and localization. This means that you can create any web based system on top of OmniPortal (i.e. ERP, CMS, CRM) easily. Mono and .Net is supported.

XRMS CRM

XRMS is open-source Customer Relationship Management ("CRM") software.

XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc.

vTiger CRM

vtiger CRM is an open source Customer Relationship Management (CRM) software mainly for Sales force working in small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and open source projects, such as SugarCRM (SPL 1.1.2), phpBB (GPL), and others.

BlueWhaleCRM

BlueWhaleCRM is highly customizable open source CRM solution. It is delivered complete with all of the standard features expected from a commercial CRM package. From the front-end interface to security and reporting, users have the ability to quickly and easily configure the application without relying on the expertise of IT professionals.

CK ERP

CK-ERP is an open source ERP system. It comprises 19 modules: Admin, Contact Management,CRM, Customer Self Service,VRM, Ledger,Bank Reconciliation,Inventory,Service, AP,AR,PO,SO,Quotation, Point of Sales (Cashier),Point of Sales (Mgr), HR,Staff Self Service and Payroll.

opentaps Open Source ERP + CRM

opentaps Open Source ERP brings you the advanced features and scalability required for enterprise software with the flexibility and low cost of ownership that only open source can deliver. Key features of opentaps Open Source ERP include:

* Full Suite of integrated applications that deliver a 360-degree view of your business.
* Compatible all major open source and commercial relational databases, including MySQL, PostgreSQL, Oracle, Sybase, and Microsoft SQL Server.
* Runs on Linux, Unix, and Windows operating platforms.
* Service-Oriented Architecture for easy interoperability with external or legacy applications.
* Remote and local synchronization for scalability and high availability.
* Workflow for adapting to unique business processes.
* Available under the business-friendly MIT Public License.

Centric CRM

Centric CRM provides mature, low-cost CRM functionality, competitive with offerings from Salesforce.com, Microsoft and others. Centric CRM distinguishes itself with native features that expand the definition of what CRM systems should provide, all integrated at a fundamental level throughout the product. All editions of Centric CRM share identical functionality and are governed by a single license (CPL). Full-product source code is freely available and derived works belong to their developers. Centric CRM source code may not be redistributed, which makes the licencing model non OSI compliant.

SplendidCRM

SplendidCRM was built on the Microsoft technology stack (Windows, IIS, SQL Server, C#, and ASP.NET). The target audiences are companies that need a simple and powerful CRM, but want to take advantage of their existing Windows infrastructure.

SplendidCRM was written in C# using the Microsoft .NET Framework 2.0 and Microsoft SQL Server 2000. This gives many more CRM users an open source alternative, without having to bring in an entirely new and unfamiliar computing environment. The current release version supports SQL Server 2000, SQL Server 2005, Oracle 9i, Oracle 10g, IBM DB2 Express-C and MySQL 5.

SplendidCRM Open-Source 1.2 is free. SplendidCRM Professional 1.2 includes the SQL source code that is typically necessary to integrate SplendidCRM into your back-office systems.

ADempiere

ADempiere is an industry strength solution that combines ERP, CRM and SCM support for business processes. As opposed to the so called "World Class" ERP solutions, ADempiere (originally based on Compiere®) was designed for the globalized world. While the current incumbent World Class ERP's had to build layers on top of the core product in order to provide support for multiple languages, currencies, companies, etc., ADempiere had them embedded from the original design.

Web based CRM

Web based system for contact management, marketing and sales support, project tracking has been exploding in the past few years, with leading solutions like SugarCRM paving the way.

opentaps CRM

opentaps Open Source CRM Module

The opentaps CRM module is an add-on module which offers Customer Relationship Management (CRM) and Sales Force Automation (SFA) capabilities for your opentaps/OFBiz application. It helps your sales team and customer service representatives track sales leads, contacts, and accounts; manage sales opportunities, cases, activities, and events; and create sales forecasts. It is fully compatible with OFBiz and will work seamlessly with the rest of your OFBiz applications. To help fund the ongoing development of this application, it is released under a dual open source and commercial license for both open source and commercial use.