CRM

The open source CRM field is getting more and more attention, especially since the entry of gorilla like Sugar CRM or its little brother vTiger.

xTuple PostBooks Edition

PostBooks is a full-featured, fully-integrated accounting, ERP, and CRM system, based on the award winning OpenMFG ERP Suite.

Built with the open source PostgreSQL database, and the open source Qt framework for C++, it provides the ultimate in power and flexibility for a range of businesses and industries. It includes the following modules:

* Accounting (general ledger, accounts receivable and payable, bank reconciliation, financial reporting)
* Sales (quotes, order entry, sales reporting, shipping)

Sugar Open Source

Sugar Open Source is an enterprise class open source CRM application for managing mission-critical interactions related to sales, marketing, services and support.

OpenCRX

openCRX is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries# Groupware

Anteil CRM

Anteil offers open source CRM software solutions designed to help you better identify, attract, retain, service and support customers--ultimately increasing your competitive position and profitability. Employing full Web architecture, this open-source solution is available at no cost and is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution.

Documentum Content Services for SAP CRM

EMC Documentum Content Services for SAP CRM simplifies customer relationship management (CRM) processes for SAP. With Documentum Content Services for SAP CRM, your enterprise can extract maximum value from your CRM investment by fostering collaboration between diverse stakeholders in your SAP CRM environment. It supports diverse content types such as Microsoft Office documents, e-mail messages, rich media files, and reports.

TeleService

Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web. Route requests to the right agent. Provide instant access to a comprehensive solutions database. Prevent revenue leakage with complete entitlement information. And prompt agents with intelligent cross-sell and up-sell opportunities. The results: you improve service levels, increase service-driven revenues, decrease service costs, and prevent revenue leakage. ,

Staffing Solution

Only Oracle offers a solution purposely built for the staffing industry in collaboration with leading staffing firms. ,Only Oracle offers a complete enterprise solution encompassing both Front Office and Back Office functionality that leverages key components from PeopleSoft's worldclass business applications including CRM, HCM, Financials and Project Management. ,Only Oracle offers you an integrated tool set to personalize business processes to conform to your firms specific requirements.

Service Solution

Customers today demand "on-the-spot," personalized service through the channel of their choice. The PeopleSoft Enterprise Service Solution is designed to meet the increasing demands of your customers while providing you the tools to generate revenue and increase profitability.,Service is a solution in Oracle's Enterprise CRM family of applications.,

Sales

Designed to improve pipeline visibility, sales effectiveness, and bottom-line results, Siebel Sales enables your organization to share information across teams. Oracle's Siebel Sales is fully integrated with the entire Siebel product family, including CRM On-Demand—enabling flexible, phased deployments for constantly changing and growing companies.

IT Asset Management

Oracle's PeopleSoft Enterprise IT Asset Management manages distributed IT assets, including software, servers, laptops, desktops, and PDAs. PeopleSoft IT Asset Management integrates with Oracle's PeopleSoft Enterprise Financial Management and Oracle's PeopleSoft Enterprise CRM IT Help Desk to automatically reconcile physical and financial IT inventory, redeploy underutilized software, provide service agents with visibility into actual hardware/software configurations and help divisions meet growing compliance requirements.,

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