BMCs IT Service Management suite includes:
- A full set of IT service management applications that share a native, purpose-built architecture
- The industry’s leading service desk solution
- Embedded best-practice process flows
- A closed-loop change & release process tied to incidents and problems
- Self Service request catalog for IT, Security, and, Business needs
- Tracking of incident response times and service desk performance against SLAs
- Asset and software license life-cycle and compliance management
- Real-time Performance and ROI metrics reporting