BMC Remedy IT Service Management

BMCs IT Service Management suite includes:
- A full set of IT service management applications that share a native, purpose-built architecture
- The industry’s leading service desk solution
- Embedded best-practice process flows
- A closed-loop change & release process tied to incidents and problems
- Self Service request catalog for IT, Security, and, Business needs
- Tracking of incident response times and service desk performance against SLAs
- Asset and software license life-cycle and compliance management
- Real-time Performance and ROI metrics reporting

Evaluation Criteria
Features: 
0
Community Dynamism: 
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Enterprise Support Level: 
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Competitors
Open Source alternative(s): 
OTRS - Open source Ticket Request System
Open Source alternative(s): 
RT - Request Tracker
Saas alternative(s): 
ZenDesk
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