Mobile Field Service
Oracle Mobile Field Service enables customer service agents to access and update key information via both hand-held and laptop devices. While offline, agents can access complete customer, product, and service request data; manage schedules; order spare parts; record material, costs, and labor; and enter counter readings. Benefits include improved service levels, reduced service costs, faster billing cycles, and optimized inventory levels.
Supporting Organization:
Oracle - Access
- agents
- and
- benefits
- Billing
- both
- can
- complete
- Costs
- counter
- customer
- cycles
- data
- devices.
- enables
- enter
- faster
- Field
- hand-held
- improved
- include
- information
- inventory
- key
- labor
- laptop
- levels
- levels.
- manage
- material
- Mobile
- offline
- optimized
- Oracle
- order
- parts
- product
- readings.
- record
- reduced
- request
- schedules
- Service
- spare
- to
- update
- via
- while
