VICIDIAL dialer

VICIDIAL dialer is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. It includes the VICIDIAL inbound/outbound call center application. With Vicidial you have a fully featured open source predictive dialer.

The suite is scalable across multiple Asterisk servers.

Major featuress are:

* Inbound, Outbound and Blended call handling
* Outbound agent-controlled, broadcast and predictive dialing
* Full USA FTC-compliance capability
* Web-based agent and administrative interfaces
* Ability to have agents operate remotely
* Integrated call recording
* Three-Way calling within the agent application
* Scheduled Callbacks: Agent-Only and Anyone
* Scalable to hundreds of seats
* Ability to use standard Telco lines and VOIP trunks
* Open-Source GPL licensed, with no software licensing cost

Evaluation Criteria
Enterprise Support Level: 
4
Average: 4 (1 vote)
Community Dynamism: 
3
Average: 3 (1 vote)
Features: 
4
Average: 4 (1 vote)
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Saas alternative(s):