VICIDIAL dialer is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. It includes the VICIDIAL inbound/outbound call center application. With Vicidial you have a fully featured open source predictive dialer.
The suite is scalable across multiple Asterisk servers.
Major featuress are:
* Inbound, Outbound and Blended call handling
* Outbound agent-controlled, broadcast and predictive dialing
* Full USA FTC-compliance capability
* Web-based agent and administrative interfaces
* Ability to have agents operate remotely
* Integrated call recording
* Three-Way calling within the agent application
* Scheduled Callbacks: Agent-Only and Anyone
* Scalable to hundreds of seats
* Ability to use standard Telco lines and VOIP trunks
* Open-Source GPL licensed, with no software licensing cost