Helpdesk

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. osTicket can also be used as a low cost help desk software.

OTRS is an Open source helpdesk software with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

RT is an enterprise-grade ticketing / helpdesk software which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. It is widelyt used used as an helpdesk system.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

RT is used by many Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

BMCs IT Service Management suite includes:
- A full set of IT service management applications that share a native, purpose-built architecture
- The industry’s leading service desk solution
- Embedded best-practice process flows
- A closed-loop change & release process tied to incidents and problems
- Self Service request catalog for IT, Security, and, Business needs
- Tracking of incident response times and service desk performance against SLAs
- Asset and software license life-cycle and compliance management
- Real-time Performance and ROI metrics reporting

HEAT Service Management solutions are robust, highly flexible and built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance.

Track-It! is the fully integrated IT Help Desk Software solution from BMC Software, and used mainly by small to medium sized companies.

Trellis Desk is a powerful and robust help desk solution for business.

Sinergia is a web based framework for developing help desk management solutions in .NET 3.0

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