Trouble Ticket System

SimpleTicket

SimpleTicket, the first Ruby on Rails based trouble ticket system released as an open source project.SimpleTicket has been released by Architel under the Open Source Initiatives‘ (OSI) GNU General Public License (GPL) as published by the Free Software Foundation.

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Trouble Ticket Express

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OTRS - Open source Ticket Request System

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

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RT - Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

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