BMCs IT Service Management suite includes: – A full set of IT service management applications that share a native, purpose-built architecture – The industry’s leading service desk solution – Embedded best-practice process flows – A closed-loop change & release process tied to incidents and problems – Self Service request catalog for IT, Security, and, Business needs – Tracking of incident response times and service desk performance against SLAs – Asset and software license life-cycle and compliance management – Real-time Performance and ROI metrics reporting