opentaps Open Source CRM Module The opentaps CRM module is an add-on module which offers Customer Relationship Management (CRM) and Sales Force Automation (SFA) capabilities for your opentaps/OFBiz application. It helps your sales team and customer service representatives track sales leads, contacts, and accounts; manage sales opportunities, cases, activities, and events; and create sales forecasts. It is fully compatible with OFBiz and will work seamlessly with the rest of your OFBiz applications. To help fund the ongoing development of this application, it is released under a dual open source and commercial license for both open source and commercial use.